Enrolling Assa Abloy IP locks connected to the Synergis unit - Synergis Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

Applies to
Synergis Cloud Link 2.0.4
Last updated
Content type
Guides > Administrator guides
Synergis Cloud Link

For the Synergis unit to communicate with the Assa Abloy IP locks connected to it, you must pair them together in the Synergis™ Appliance Portal using the lock pairing mode.

Before you begin

Configure the IP locks using the Lock Configuration Tool (LCT). If encryption is enabled, write down the Lock AES Key.

What you should know

When the lock pairing mode is active, all the IP locks that are connected to the Synergis unit using the specified communication ports are discovered. After the pairing mode ends, the Synergis unit reconnects to the Access Manager in Security Center, and adds the paired IP locks.
NOTE: The steps and instructions tagged with Hardening are optional, but will protect your system against cyberattacks.


  1. Log on to the Synergis unit.
  2. Click Configuration > Hardware.
  3. At the top of the Hardware column, click Add ().
  4. From the Hardware type list, select Assa Abloy IP.
  5. (Optional) In the Timeout field, select how long to activate the lock pairing mode for. New IP lock connections are only paired for the amount of time that you specify.
    NOTE: Back up the Synergis unit's configuration file in case you need to replace the unit at some point, especially if you have many WiFi locks, since they take longer to re-enroll.
    Add hardware dialog box in the Synergis™ Appliance Portal, showing Assa Abloy IP hardware selected.
  6. If you are using a port other than the default 2571, in the TCP port field, enter the communication port you configured on the IP locks.
  7. If you enabled encryption through LCT, in the AES site key field, enter the AES key (32- character hexadecimal string) configured on your lock.
    NOTE: You can modify or remove the AES key from the Hardware page of the Synergis unit in Config Tool.
  8. (Optional) If you want the IP locks to be added as they are discovered, do the following:
    1. Select the Add locks upon discovery option.
      IMPORTANT: When this option is selected, the Synergis unit reconnects to the Access Manager after each group of IP locks is added. This option is only recommended if you must start configuring the IP locks before the pairing mode is complete.
    2. From the Delay before adding locks option, select how many seconds must pass before the previously discovered locks are added.
  9. Click Start pairing.
    IMPORTANT: For WiFi locks, press the COM or Reset button inside the back panel of the lock to trigger a connection to the Synergis unit.
    The IP locks are detected and added to the table.

    If you have issues pairing the lock to the Synergis unit, test the connection between your IP lock and the unit.

  10. Do one of the following:
    • To stop lock pairing mode and add the discovered locks, click Stop and save.
    • To cancel lock pairing mode, click Cancel.
      NOTE: If the Add locks upon discovery option is selected, some locks might have already been added.
    • Wait until the lock pairing mode times out.
    The Synergis unit reconnects to the Access Manager role, and the discovered locks are added.
  11. Click Configuration > Hardware.
    The IP locks that were added are displayed on the hardware configuration tree. When you select a lock, the unit type, serial number, and lock firmware of the selected IP lock are displayed under Properties.
  12. If no information is displayed under Properties, refresh the page.
    For WiFi locks, it can take up to 2 minutes before the information is displayed under Properties. WiFi locks appear in red in the hardware tree because they are not in constant communication with the Synergis unit.
    1. For PoE locks: Under Properties, make sure that Radio wakeup is set to Always on so that Access granted events are never missed in Security Desk, and set Battery check setting to Off.
    2. For WiFi locks: Under Properties, make sure that Radio wakeup is set to Daily, and enter the time of day (Hour and Minute) when it should occur.
      Select Local time if you want the radio wakeup time to follow the time zone of the Synergis unit. If you do not select this option, the default is UTC.
    3. Change the other lock settings as required.
      Properties dialog box of an Assa Abloy IP lock in the Synergis™ Appliance Portal.
  13. Click Save.