Synchronizing the Synergis Cloud Link unit with the Access Manager - Synergis Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

Applies to
Synergis Cloud Link 2.0.4
Last updated
Content type
Guides > Administrator guides
Synergis Cloud Link

Some settings on the Synergis Cloud Link unit are not automatically synchronized with the Access Manager. If you change settings on the unit through the Synergis™ Appliance Portal, such as its logon password, its IP address, or the way it responds to connection requests, then you must change the same settings on the Access Manager in Config Tool.


  1. From the Config Tool home page, open the Access control task, and click the Roles and units view.
  2. From the entity tree, select the unit you modified.
  3. Click the Properties tab.
    Properties page of the Synergis Cloud Link unit in Config Tool.
  4. In the Connection settings section, modify the parameters to match what you configured for the unit in the Synergis™ Appliance Portal.
    Web address
    Web address for contacting the Synergis unit's portal. If you change the web address to use the unit's IP address after it has been enrolled using its hostname, make sure to delete the IPV6 address from the Accepted Access Manager connections list on the Network page of the unit's portal. If the IPV6 address is not removed from the list, the next time the unit is disconnected, it will not reconnect.
    Username and Password
    Logon username and password.
    Change unit password
    Click to update the password.
    Unit password history
    Displays the details of the five previous password change attempts made through Security Center, including the date, the previous password, and the new password.
    Use DHCP
    Do not change this parameter unless asked by a Genetec Technical Assistance representative. This parameter is reset every time the Access Manager reconnects to the Synergis unit.
    Ignore web proxy
    Select this option to instruct the Access Manager to ignore the Proxy Server settings on the server currently hosting the role. Clear this option to instruct the Access Manager to follow the Proxy Server settings (default=cleared).
    The thumbprint of the certificate on the Synergis unit. This field is automatically updated to reflect the new certificate when you click the Reset trusted certificate button.
    Reset trusted certificate
    (Only enabled when the unit is offline) Click this button to make the Access Manager forget the trusted certificate for this unit so that the new one can be accepted. Use this feature when you changed the digital certificate of the unit after it has been enrolled.
  5. Click Apply.