Accessing your client's Stratocast™ portal - Stratocast™

Stratocast™ Integrator Guide

Applies to
Last updated
Content type
Guides > Integration guides
English (United States)

To view your client's cameras, watch playback video, or export and download video, you can access your client's Stratocast™ portal through your own portal.

What you should know

If is displayed next to a client account or a client's camera, you cannot access this client's Stratocast™ portal because the client has enabled the privacy setting and has restricted access to you and Genetec™ personnel. After access is re-established, is displayed. If you are using the Stratocast™ mobile apps, you must refresh the client page of your app to see changes to the privacy setting.
NOTE: Only client administrators can enable and disable privacy. If you require immediate access to your client's portal, contact the administrator of the client account.


  1. Click Clients.
  2. In the Client accounts page, click for the client account whose Stratocast™ web portal you want to access.
    NOTE: If your username is registered to the client account you want to access, you can also access the account by clicking your name at the top of the page, and then clicking Switch accounts from the drop-down menu. Being a client-level user of the account bypasses the privacy setting for that particular user.


The home page of your client's Stratocast™ portal opens in your web browser.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.