The Stratocast™ mobile app can receive push notifications to notifiy you when a camera detects motion. To help you troubleshoot push notification issues, learn about the possible causes and solutions.
Inaccurate notifications received
Description of cause: Inaccurate motion detected event notifications received.
This Stratocast™ mobile app sends this push notification when the camera detects motion. If motion detected events occur close to each other, a push notification is only sent for the first occurrence.
You can modify the camera's motion detection settings if you keep receiving false or inaccurate motion detected notifications.If you keep receiving false or inaccurate motion detected push notifications, you can modify the push notifications configuration settings in the Stratocast™ mobile app.
Description of cause: iOS or Android settings for notifications are not enabled for the Stratocast™ mobile app.
Firewall configuration issues
Description of cause: Unable to receive push notifications due to firewall configuration issues.
Solution: Check your firewall settings are configured correctly.