If you do not want your service provider or Genetec™ personnel to view your cameras or export video, you can restrict access to your Stratocast™ portal and then re-establish access when you need technical support.
What you should know
- Click Configurations () and then click the Privacy tab.
Clear the Allow my service provider and Genetec™ to access my portal check box. By
default, this check box is selected, and therefore, access to your portal is
open when your client account is created.
Once cleared, your service provider and Genetec™ personnel cannot access your portal. If they are already inside your portal at the time you enabled privacy, access to all web pages (except for the support and online help pages) is immediately restricted.
To re-establish access, select the Allow my service provider and
Genetec™ to access my portal check
Access to your Stratocast™ portal is immediately re-established. Users that are accessing your portal from their Stratocast™ mobile apps must refresh the client page of their app.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.