When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.
The following statuses apply only to ClearID systems:
- Creating
- Indicates that a new system name is being created.
- New
- Indicates that the system name has been successfully created. The activation file can now be downloaded to register the system.
- Not available
- Indicates that the API is not available, or is unable to respond.
- Offline
- Indicates that the system is offline. This status is displayed when the plugin has not sent a heartbeat response within 10 - 15 minutes to ClearID.
- Online
- Indicates that the system is registered, online, and connected to the ClearID plugin.
- Unknown
- Indicates that the system status cannot be obtained.
- Waiting
- Indicates that the activation file was downloaded and the system is waiting for activation.
- Warning
- Indicates that the ClearID cloud services or the ClearID plugin did not process a message request within 10 minutes.
Tip: Move your mouse over a
system status in the Status column to display the status
explanation in the user interface.