About visit request workflow in ClearID - ClearID

Genetec ClearID™ User Guide
Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

A visit request workflow is a series of activities associated with a visit request. These activities are performed by the system during the life cycle of a visit request. The activities can change the visit request state and properties, affect other entities in the system, or wait for a condition to become true.

The workflow helps automate visit request tasks, such as approving or rejecting access requests, so that people involved in the review and approval process can focus on other tasks.
The following diagram illustrates the visit request workflow that occurs in Genetec ClearID™ and Synergis™.
Rejected Approved Approved Rejected Area 4 access denied Area access granted Wait for check-in Automatic check-out Manual check-out Visitors created in Security Center Card deactivated on last day of visit Card deactivated Access card activated and assigned End visit request Invitations sent to visitors For each visitor New visit request Area appro vers 3 Supervisor 2 approval Employee or supervisor Watchlist 1 screening Pass Fail

1 (Optional) For more information, see Visit request watchlist workflow.

2 (Optional) Approval can be enabled or disabled for each site.

3 (Optional) Approval can be enabled or disabled for each area.

4 Visit event has been created and visitor has been created in Security Center but area access has been denied. Visitor might be able to access denied areas if escorted by a host, this access exception is at the discretion of the organization.

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