Customizing the email banner for sites in ClearID - ClearID

Genetec ClearID™ User Guide

Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

You can customize the email banner image that is used for access requests and visitor requests email notifications sent for the site.

Before you begin

Configuring the ClearID Self-Service Kiosk iPad
Tip: Ensure that your email banner image meets the requirements described in the tooltip on the Images page of the Genetec ClearID™ web portal.

What you should know

Only a site owner or account administrator can customize email banners.
  • Customized email banner changes are synchronized with your site every 60 seconds.
Best Practice: For optimum results, use transparent .PNG images when customizing your email banner.

Procedure

  1. In the ClearID web portal, click Organization > Sites.
  2. Search for and select a site.
  3. Click Images.
    A site page in ClearID showing the Images tab customization options.
    1. In the Email banner section, drag and drop your picture or browse to select the Email banner image.
    2. Click Save.
      The following example shows an email banner with a custom image.
      ClearID access request notification with a custom logo area highlighted.