Enabling QR code credentials for visitors in ClearID - ClearID

Genetec ClearID™ User Guide
Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

To automatically create a QR code credential for visitors when a visit request is created, you must enable QR code credentials for visitors.

Before you begin

IMPORTANT: Make sure that the custom card format (QR code) is imported and available in the Security Center that your site is connected to.

What you should know

Only site owners or account administrators can enable the QR code credentials for visitors.
  • When a QR code is automatically created for a visitor, the visitor is created in an inactive state, and the visitor credential contains an automatically generated QR code. The QR code in the credential matches exactly the QR code in the visitor confirmation email.
  • The visitor credential is active at this point, but the QR code is not usable, because the visitor is not checked in yet. When the visitor check-in occurs, the QR code is valid until the visitor checks-out, or the end of the day for the scheduled visit.
For example, QR code credentials for visitors could be used to automatically grant access to a turnstile after check-in.

Procedure

  1. Click Organization > Sites.
  2. Search for and select a site.
  3. Click Visitor management to configure the visitor management options for a site.
  4. In the Advanced section, select Automatically create QR code credentials for visitors.
    Advanced settings section of visitor management page in ClearID with Automatically create QR code credentials for visitors selected.
  5. Click Save.

Results

The next time a visitor is invited to the site, ClearID automatically creates a QR code credential for the visitor. The QR code is included in the visitor confirmation email.
Example Visitor confirmation email notification.

After you finish

Perform a visitor invite and check-in test, to validate that QR code credentials are automatically created for visitors.
Tip: You can perform a visitor search in the Visitor management task in Security Desk, then edit the credential to check the visitors' Credential information, Credential type, and Status.
Credential information in Security Desk with Card format, Credential Type, and status highlighted.
Parent topic: QR codes as a credential for visitors in ClearID
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