Uninstalling the ClearID One Identity Synchronization Tool - ClearID

Genetec ClearID™ User Guide
Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID
Synchronizing identities using One Identity Synchronization Tool in ClearID >

From time to time, you might want to uninstall the Genetec ClearID™ One Identity Synchronization Tool to fix a problem or install an updated version.

Before you begin

The Genetec ClearID One Identity Synchronization Tool must be installed.

What you should know

This procedure is for IT or security personnel responsible for external system attributes administration.
  • The options that you encounter while uninstalling a program (service) might vary depending on the version of Windows that you are running.
  • This procedure describes how to uninstall the synchronization tool (service) from a Windows 10 client.
CAUTION:
The uninstall process deletes all configuration data. If you are upgrading, make sure that you back up your program data in the configuration folder C:\ProgramData\Genetec\OneIdentity\Configuration.

Procedure

  1. Open the Windows Control Panel, and in the Programs section click Uninstall a program to access Programs and Features.
  2. Find the ClearID One Identity Synchronization Tool service and right-click to display the Uninstall option, then click Uninstall.
    Programs and features page in the Windows Control Panel with the ClearID One Identity Synchronization Tool highlighted and ready to be uninstalled.
  3. Click Remove to remove the program.
    ClearID One Identity Synchronization Tool installation dialog showing Remove the Program information.
    The program uninstall begins.
    ClearID One Identity Synchronization Tool installation dialog showing progress status of the uninstall.
  4. (Optional) If the following dialog is displayed, select Automatically close and attempt to restart applications then click OK.
    ClearID One Identity Synchronization Tool installation dialog showing the files that need to be updated for the uninstall.
    The package continues to uninstall.
    ClearID One Identity Synchronization Tool installation dialog showing progress status of the uninstall.
  5. Click Finish to complete the uninstall.
    ClearID One Identity Synchronization Tool showing InstallShield Wizard completed information.

Results

The ClearID One Identity Synchronization Tool has now been uninstalled.
Parent topic: Installing the ClearID One Identity Synchronization Tool