Granting administrator access to the ClearID web portal - ClearID

Genetec ClearID™ User Guide

Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

Before an administrator can access the Genetec ClearID™ web portal, you must grant them the required permissions for the website.

Before you begin

The identity that you want to grant access to must exist in the system.

What you should know

  • To grant administrator permissions for the website, you must be an account administrator.
IMPORTANT: When a new account is created, an end user designated as the account administrator will receive a Welcome to Genetec ClearID™ and a New ClearID Account - ACCOUNTNAME email notification. By default, Administrator access is given to the end user that receives the email. If a system integrator or other identity also requires administrator access, their administrator access must be added by the end user (account administrator).

Procedure

  1. Click Organization > Identities.
  2. Search for a user or select one from the Identities list.
  3. Click User permissions.
  4. In the User permissions section, click or slide the Web portal access slider to Enabled to grant access to the web portal.
    If the slider is disabled the identity cannot access the web portal.
    NOTE: Some organizations do not enable web portal access for some or all of their identities because their organization does not require employee requests or web portal access.
  5. In the Username field, enter a valid email address.
  6. In the User type list, select Administrator for Administrator access to the web portal.
  7. Click Save to confirm your changes.

Results

The identity now has access to the web portal with Administrator privileges.

Example

After you finish

Log on to the web portal.