If you encounter connectivity issues when using the Genetec ClearID™ One Identity Synchronization Tool, check your API integration or Azure AD application connection details.
To help you troubleshoot the issue, learn about the possible causes and their
respective solutions.
Unable to connect to Genetec ClearID™
Description: The synchronization tool is unable to connect to ClearID.
Solution: Review the One Identity ConfigurationTool
logs.
- Click
, then click Open logs folder.Tip: You can also open the ConfigurationTool logs manually here:%ProgramData%\Genetec\OneIdentity\Logs\ConfigurationTool - Review the One Identity ConfigurationTool logs for error messages related to ClearID connectivity issues.
- Check your API integration connection.
- Click and select your API integration.
- Check that your API integration key and Client ID details are correct.
- Check your connection settings.
Unable to connect to Azure AD
Description: The synchronization tool is unable to connect to Azure Active Directory.
Solution: Review the One Identity ConfigurationTool
logs.
- Click , then click Open logs folder.Tip: You can also open the ConfigurationTool logs manually here:
%ProgramData%\Genetec\OneIdentity\Logs\ConfigurationTool - Review the One Identity ConfigurationTool logs for error messages related to Azure AD connectivity issues.
- Check your Azure AD application connection details.