You can use the Genetec ClearID™ One Identity Synchronization Tool logs to check the
status of the configuration tool, the windows service, or review synchronization
activities.
What you should know
Logs are subdivided into three separate folders as follows:
- Configuration
- Logs related to the Genetec ClearID™ One Identity Synchronization Tool
(OneIdentityConfigurationTool.exe).
- Service
- Logs related to the Genetec.ClearID.OneIdentity.SynchronizationService
(OneIdentityService.exe).
- Summary
- Logs related to synchronization summaries.
Procedure
-
Click
then click Open logs folder.
-
Review the ConfigurationTool logs if you are having connectivity
issues. For example, if the synchronization tool is unable to connect to ClearID or unable
to connect to Azure AD.
-
Review the Service logs if you are having data synchronization
issues. For example, missing data fields, missing name fields, or missing email
addresses.
-
Review the Summary logs to see a summary of synchronization
activities. For example, when a synchronization started or ended and what occurred during
the synchronization.
-
Read the Recap.txt file for a quick synchronization
overview.
NOTE: The summary log files are CSV-formatted files to facilitate sorting information in
Microsoft® Excel if required. They are automatically generated at the end of the synchronization.
- If the synchronization completely fails, the summary log files are not
generated.
- If there is nothing to import, the summary log files are not created.
