Unblocking visitors blocked by a watchlist in ClearID - ClearID

To unblock visitors incorrectly blocked by a watchlist, you can add the visitors email to an always allow list.

1. In your Visitor watchlist alert for <person or company of interest> email, click SEE BLOCK DETAILS.
   

   The visitor watchlist alert dialog opens in the Genetec ClearID™ web portal.

   
   1. In the Matching watchlist entries section, hover over the info icon to see the watchlist entry details that matched this visitor.
   2. (Optional) Click a matching watchlist entry in the list to open and view the watchlist entry details.
      The watchlist entry opens in a new browser tab.
2. Choose whether you want to allow entry one time or always allow entry. Do one of the following:
   • If you want to allow entry one time only for this visitor watchlist alert, click Allow entry.
   • If you want to always allow specific future matching entries for this visitor, in the Matching watchlist entries list, move the Always allow slider to the enabled position for each entry you want to always allow, then click Allow entry.
   • If you want to always allow all future matching watchlist entries for this visitor, in the Matching watchlist entries section, move the Always allow all slider to the enabled position, then click Allow entry.
     NOTE: Only the slider controls for the watchlist entries that can be set to Always allow will be moved to the enabled position.
3. In the Reason field, enter a reason why the blocked visitor was unblocked and allowed to visit.
   
4. (Optional) In the Allow reason section, click to cancel the unblock, then click Close.
5. Click Confirm.