In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
Before you begin
- Make sure that you have your Apple ID information.
- Make sure that you have your Wi-Fi network information.
What you should know
- Only a site administrator can generate a device activation code in ClearID.
CAUTION:
The hard reset action erases all application data, user data, and visit,
check-in, check-out information from the Kiosk device and performs a hard reset of the
mobile app. If you proceed, you must register the kiosk device again.
Procedure
-
In the Self-Service Kiosk mobile app, tap
Settings (
).
-
In the Settings page, scroll to the bottom of the page and in the
Maintenance section tap Hard reset.
