When adding the Genetec ClearID™ plugin role, the role is unable to start and a Could not find file with certificate error message is displayed.
In Config Tool, in the Roles section of the
System task the following error message is displayed in the diagnosis dialog.
Cause
The CD-SC-PLUGIN license is missing for that system (GSC does not have the ClearID license part).
Solution
Make sure that the plugin role is correctly configured with the required license part.
- In Config Tool, click and look for ClearID.
- If the ClearID certificate is not found, add the CD-SC-PLUGIN part to the license, apply the license to the system, and restart the system.