To help you understand the hardware devices that are supported for use with Genetec ClearID™ or the Genetec ClearID™ Self-Service Kiosk, use this supported devices list.
- Certified
- Genetec Inc. has tested and validated the device.
- Supported by design
- The device has the same design characteristics as a certified device, but Genetec Inc. has not tested or validated the device.
Kiosk devices
The following iPad devices are supported for use with the ClearID Self-Service Kiosk.| Manufacturer | Model | Device type | Version |
|---|---|---|---|
| Apple | Not applicable |
|
Certified:
iOS 16.1 or later |
- 1 Other iPad devices might also be supported (without kiosk stand) if they are running the Minimum iOS version required for the Kiosk mobile app. For example, the iPad Pro could be used. However, due to the iPad Pro physical dimensions it is not compatible with the Kiosk stand. For information about iPad power adapter requirements, see ClearID Self-Service Kiosk options.
- 2 You can no longer purchase the 10.2 inch iPad or the associated kiosk stand enclosure from us.
Kiosk label printer
| Manufacturer | Model | Device type | Version |
|---|---|---|---|
| Brother | QL-820NWBc (Network, Wi-Fi, Bluetooth)
NOTE: Only DK-2205 or DK2251 (62mm
Black or Red and Black) labels are supported for this
printer.
|
Thermal Label Printer | Supported by design |
| Brother | QL-820NWB (Network, Wi-Fi, Bluetooth) |
Thermal Label Printer |
Supported by design (DEPRECATED)
NOTE: The QL-820NWBc replaces the
discontinued QL-820NWB printer.
|
| Brother | QL-810W (Wi-Fi only) |
Thermal Label Printer | Supported by design |
| Brother | TD-4550DNWB (Network, Wi-Fi, Bluetooth)
NOTE: Only RD001U1S (57mm Black)
labels are supported for this printer.
|
Thermal Label Printer | Supported by design |
QR code (2d barcode reader) devices
The following devices are supported for use with ClearID when using QR codes as a credential for visitors.| Manufacturer | Series | Model | Device type | Version |
|---|---|---|---|---|
| IBC | Qscan | Qscan (for parking lots) | Barcode scanner |
Supported by design:
Firmware qswie26m.bin |
| IBC | Qscan | QscanT (for turnstiles) | Barcode scanner | Supported by design |
| IBC | Qscan | QscanI (indoor version) | Barcode scanner | Supported by design |
| Zebra | DS9300 | DS9308 | Barcode scanner | Supported by design |
STid OSDP devices
The following STid OSDP devices are supported for use with ClearID when using QR codes as a credential for visitors.| Manufacturer | Series | Model | Part Number | Device type | Version |
|---|---|---|---|---|---|
| STid | Architect® | ARC-AQ | SY-ARC-W33-AQPH5-7OS1 | QR code reader
|
Supported by design
All STid readers Firmware version 10 or later1 |
| STid | Architect® | ARC-BQ | SY-ARC-W33-BQPH5-7OS1 | QR code reader
|
Supported by design
All STid readers Firmware version 10 or later1 |
| STid | Architect® Blue | ARCS-AQ/BT | SY-ARCS-W33-AQBT1-7OS1 | QR code reader
|
Supported by design
All STid readers Firmware version 10 or later1 |
| STid | Architect® Blue | ARCS-BQ/BT | SY-ARCS-W33-BQBT1-7OS1 | QR code reader
|
Supported by design
All STid readers Firmware version 10 or later1 |
| STid | SECard2 - High security programming kit (Configuration software for the QR code reader) |
Not applicable | KIT-SECARD-BT-V3.X |
|
Supported by design
Software version 3.5 or later. |
- ARCS = Crypto Processor
- AQ = reader + QR code
- BQ = Keypad reader + QR code
- BT = Bluetooth
1 If you are re-using existing readers, refer to STid documentation about how to upgrade your reader to firmware version 10 or later.