Canceling identity requests in ClearID - ClearID

Genetec ClearID™ User Guide
Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

To cancel identity requests, the identity requester must review the pending requests and then decide which requests to cancel.

Before you begin

Ensure that some identity requests have already been submitted.

What you should know

Only identity requesters can cancel identity requests.
  • Only pending requests can be canceled.
  • Completed requests cannot be canceled.
NOTE: If one of the requested identities is canceled, all the configured approvers are added to the .cc list in the email notification for identity request approval and completion titled: "Identity request for identity has been updated".

Procedure

To cancel an identity request:

  1. Click Dashboard > My requests.
  2. From the Status list, filter the requests that are displayed:
    Status
    Select a status from the following:
    All
    Displays all pending or completed tasks.
    Pending
    Displays tasks waiting for approval.
    Completed
    Displays completed tasks and their status. For example, approved, completed, denied, or canceled.
  3. In the My requests list, click an identity request to display additional details about the request.
    Identity request in Genetec ClearID™ showing individual identity request details including Cancel request button.
    NOTE: The buttons that are available in the identity request details vary depending on whether you are the requester, supervisor, or an approver.
  4. Review the identity request details for accuracy and completeness.
  5. If the identity request is no longer required click Cancel request.
    1. Enter the reason for cancellation and click Confirm.

To cancel multiple identities requested using a CSV import:

  1. Click Dashboard > My requests.
  2. From the Status list, filter the requests that are displayed:
    Status
    Select a status from the following:
    All
    Displays all pending or completed tasks.
    Pending
    Displays tasks waiting for approval.
    Completed
    Displays completed tasks and their status. For example, approved, completed, denied, or canceled.
  3. In the My requests list, click an identities request awaiting approval to display additional details about the request.
    Multiple identities request in ClearID showing multiple identities request details including approve or deny icons and Cancel request or Save buttons.
    NOTE: The buttons that are available in the identities request details vary depending on whether you are the requester, supervisor, or an approver.
  4. Review the identity request details for accuracy and completeness.
  5. If the identity request is no longer required click Cancel request.
    1. Enter the reason for cancellation and click Confirm.

Results

The identity request is now canceled.