Configuring the ClearID Self-Service Kiosk iPad - ClearID

Genetec ClearID™ User Guide

Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.

Before you begin

  • Wi-Fi must be enabled on the self-service kiosk device before activating the device.

What you should know

  • Only a site administrator can generate a device activation code in ClearID.
  • You can only activate and associate a ClearID Self-Service Kiosk with one site at a time.
  • The ClearID Self-Service Kiosk iPad must be on the same Wi-Fi network as the label printer.

Procedure

  1. In ClearID, click Organization > Sites and select your site.
  2. On the site page, click Devices.
    A site page in ClearID showing the Devices tab without any devices added or activated.
    1. Click Add device to define your ClearID Self-Service Kiosk in ClearID.
    2. In the Add device dialog, enter a name and click Add.
      Tip: Consider including the associated site or area in the name to help you easily identify your kiosk in the future.
  3. Activate your kiosk in ClearID:
    1. In the devices list, find your kiosk and then in the Status field, click Generate activation code.
      Activate device dialog in ClearID with the activation code completed.
    2. Make a note of the activation code for later use.
    3. (Optional) Copy to clipboard.
      Tip: Use Copy to clipboard when the person who registers the ClearID Self-Service Kiosk device in the ClearID portal is different to the person who activates the self-service kiosk. Once the code is in the clipboard, it can be emailed to the person who activates the kiosk.
    4. Click OK.
  4. In the ClearID Self-Service Kiosk mobile app, enter your device activation code and tap Register.
    Example of the Genetec ClearID Self-Service Kiosk mobile app showing the registration key screen.

Results

Your self-service kiosk is now activated in ClearID and ready for use.
A site page in ClearID showing the Devices tab with a device activated.