If you are unable to authenticate while logging on to an account managed by Genetec ClearID™, you can reset your password.
What you should know
Use this procedure to reset your password in ClearID when your user ID is unable to authenticate
an account managed by ClearID.
Use industry best
practices for creating strong passwords.
NOTE: This procedure is not applicable to corporate single
sign-on.
Procedure
-
In a web browser, do one of the following:
-
Enter your email
address.
You are redirected to
https://login.microsoft.com.
-
Click Can't access your account?
-
Follow the instructions to get a verification code.
-
Enter the verification code.
-
Enter a new password.
Results
You can now access ClearID using the
password you just created.
