The Genetec ClearID™ solution includes the following features and enhancements.
What's New: December 2023
- Preview features
- ClearID now includes a preview features option. Users can enable one or more
preview features (when available) to get early access to new functions
before they are released.
NOTE: Preview features are for evaluation purposes only. Enabled preview features are saved locally to your user account only.For more information, see Enabling preview features in ClearID and Disabling preview features in ClearID.
- In-app notifications
- ClearID now includes in-app notifications for new feature announcements,
improvements, surveys, and other product updates in the web portal.
Stay up to date with new and upcoming feature announcements, news, and more. Collecting your feedback is now even easier. You can submit emoji reactions or send feedback for each announcement or notification directly to the product team.
- ClearID architecture update
- Identity data processing has changed.
For more information about which data centers are used in the Global deployment, see the Microsoft Corporation entry in the ClearID section of the Genetec Subprocessors list.
- Genetec ClearID™ Self-Service Kiosk 1.13.9
- ClearID Self-Service Kiosk mobile app version 1.13.9 is now
available.This maintenance update includes the following:
- Performance improvements
- iOS 17.1.1 compatibility update
To download the ClearID Self-Service Kiosk mobile app, visit the App Store.
What's New: November 2023
- Data retention for visitors
- You can now configure a retention period for visitor information. After the
retention period expires, the visitor information is removed and any
associated visit events are deleted from your site in ClearID. NOTE: The retention period is configurable by site to comply with the different data laws that might apply in your region.
For more information, see Enabling visitor management for sites in ClearID.
- Email notifications
- You can now configure your email notifications to specify a Regional
format that is relevant for your sites. The email
notifications display the date and time using the selected regional format
that is the local standard in the region where the site is located.
For more information, see Creating sites in ClearID and Modifying sites in ClearID.
- Updating scheduled visit events
- You can now modify visit events to change the event details, or to add or
remove visitors or hosts. Updating the visit event details ensures that your
visitors are always kept up to date following any changes to an upcoming
event.NOTE: Events can only be modified before the start of the visit event.
For more information, see Modifying visit events in ClearID.
For a complete list of all prior announcements, see Previous features and enhancements in ClearID.
What's New: October 2023
- Kiosk customization
- The Genetec ClearID™ Self-Service Kiosk has been enhanced to include kiosk theme
customization.
The following examples show the white kiosk theme with an accent color.
You can choose a white kiosk theme. When you choose the white kiosk theme, you can also choose one of ten accent colors. Alternatively you can enter a specific HEX color code value to align with your corporate branding.
For more information, see Customizing the ClearID Self-Service Kiosk configuration or Enabling visitor management for sites in ClearID.
- Genetec ClearID Self-Service Kiosk 1.13.8
- ClearID Self-Service Kiosk mobile app version 1.13.8 is now available.The Kiosk mobile app now supports the following:
- Kiosk Theme customization
- Translation updates for check-in, check-out, and welcome screen or assistance messages.
For more information, see Customizing the ClearID Self-Service Kiosk configuration or Enabling visitor management for sites in ClearID.
To download the Genetec ClearID™ Self-Service Kiosk mobile app, visit the App Store.
What's New: August 2023
- Reports
- ClearID now includes two more reports for audit trail and activity tracking purposes:
- Identity requests report
- Account administrators can now use the Identity
requests report to review all activities related
to identity requests.
For more information, see About reports in ClearID, About identity requests report in ClearID, and Checking the status of identity requests in ClearID.
- Direct reports report
- Supervisors or account administrators can now use the
Direct reports report to check their
direct reports access control status and general identity information.
For more information, see About reports in ClearID, About direct reports report in ClearID, and Viewing direct reports in ClearID.
- Kiosk kit update
- The ClearID Self-Service Kiosk kits now include and support the 10th generation 10.9 inch Apple iPad.
For more information, see ClearID Self-Service Kiosk options and Supported devices for ClearID.
What's New: July 2023
- One Identity Synchronization Tool
- The Genetec ClearID™ One Identity Synchronization Tool has been updated to simplify
synchronization and also to resolve the End of Life (EOL) of the Microsoft
Azure AD Graph.IMPORTANT: The Microsoft Graph library replaces the now End of Life (EOL) Azure Active Directory Graph library (EOL since June 30, 2023 - Azure AD Graph API end of life). The new library supports all previous mappings.
What's New: June 2023
- Genetec ClearID Self-Service Kiosk 1.13.7
- ClearID Self-Service Kiosk mobile app version 1.13.7 is now available.The Kiosk mobile app now supports the following:To download the Genetec ClearID™ Self-Service Kiosk mobile app, visit the App Store.
- Brother QL-820NWBc label printer
- iOS 16
- 135 new or updated Identity Document (ID) types
What's New: May 2023
- Custom fields updates
- ClearID custom fields information has been updated to help you understand
the relationship between ClearID identity field names and Security Center
entity type fields.
For more information, see About custom fields in ClearID, Modifying ClearID custom fields in Config Tool, and Custom fields relationships.
What's New: March 2023
- Transfer direct reports
- Supervisors, account administrators, or an identity with write permissions
for identities can now transfer direct reports to another identity.
IMPORTANT: This function is intended for identities that are locally managed in ClearID. If identities are managed using an external data source, the transfer of direct reports will be overwritten.For more information, see Transferring direct reports. - Synergis™ licensing changes
- Synergis licensing has changed. For Security Center 5.11 or later (Synergis Base Enterprise
or Synergis Base Professional) the Synergis visitor management module is now
included by default. NOTE: The Synergis visitor management module is required if the ClearID customer has the CD-SITE-VM-1Y ClearID license.For more information, see License options for ClearID system integration.
What's New: February 2023
- Genetec ClearID Self-Service Kiosk 1.13.6
- Genetec ClearID Self-Service Kiosk mobile app version 1.13.6 is now available.The Genetec ClearID Self-Service Kiosk mobile app version 1.13.6 now supports the following:
- Brother TD-4550DNWB thermal printer (with pre-cut labels).
For more information, see Supported devices for ClearID, ClearID Self-Service Kiosk options, and Configuring the ClearID Self-Service Kiosk label printer (Brother TD-4550DNWB).
To download the Genetec ClearID™ Self-Service Kiosk mobile app, visit the App Store.
IMPORTANT: User interface changes
- Access reviews have moved
- Previously access reviews were created and scheduled at a site level by
clicking . Access reviews settings are now configured at a global level
by clicking .
Access reviews enhancements
- Access reviews
- Access reviews now include a new Identity access review option.
An identity access review is the process where a supervisor reviews their direct reports access. This review includes confirming or updating area access, access control date range, or role membership for their direct reports to ensure security compliance and audit readiness.
- Access reviews report updates
- Access reviews report now includes updates to report data and filtering.For more information, see About access reviews report in ClearID and Checking the status of access reviews in ClearID.
- Automatic expiration for access reviews
- Account administrators can now set an automatic expiration period for all
access reviews.
What's New: January 2023
- Europe only architecture (NOW AVAILABLE)
- ClearID now includes a Europe only solution for customers who require all
their data to be stored in Europe.
For more information, see About ClearID architecture.
What's New: November 2022
- Supervisor permissions enhanced
- Administrators can now grant supervisors more control to manage their direct reports.
Supervisors can now modify General identity
information fields and Access control settings.
This option is useful for any organization that wants to decentralize some administration functions by allowing supervisors to manage their direct reports.
For more information, see Managing direct reports in ClearID.
What's New: Coming soon
- Europe only architecture (coming soon)
- ClearID now includes a Europe only solution for
customers who require all their data to be stored in Europe.
For more information, see About ClearID architecture.
What's New: September 2022
- Genetec ClearID One Identity Synchronization Tool
- The Genetec ClearID One Identity Synchronization Tool has been updated and now supports the following:
- Improved logging
- Summary logs identify any issues that might occur during
synchronization. Read the Recap.txt file in
the Summary logs folder for a quick
synchronization overview.
For more information, see Viewing the ClearID One Identity Synchronization Tool logs.
- Microsoft Graph library replaces Azure Active Directory Graph library
- The Microsoft Graph library replaces the now deprecated Azure
Active Directory Graph library. The new library supports all
previous mappings.
For more information, see About the Azure web app for ClearID One Identity Synchronization Tool.
For more information about the synchronization tool, see Synchronizing identities using One Identity Synchronization Tool in ClearID.
What's New: August 2022
- Identity permissions
- Account administrators can now add extra permissions to identities or roles so that the
users can view or manage identities. For more information, see Granting additional permissions.
What's New: July 2022
- Genetec ClearID Self-Service Kiosk 1.13.3
- Genetec ClearID Self-Service Kiosk mobile app version 1.13.3 is now available.The Genetec ClearID Self-Service Kiosk mobile app version 1.13.3 now supports the following Identity Document (ID) types:
- UAE - Driving License
- UAE - ID card
- UAE - Resident ID
For more information, see Identity document types in ClearID.
To download the Genetec ClearID™ Self-Service Kiosk mobile app, visit the App Store.
What's New: May 2022
- ClearID best practices
- ClearID User Guide now includes best practices
information for the following:
- Setting up ClearID for a new Synergis system.
- Setting up ClearID with an existing Synergis system.
You can use the best practices to help plan your ClearID system deployments.
For more information, see ClearID Best practices.
- Requesting identities
- An identity request wizard is now available to submit either an individual
identity request or multiple identities request (CSV import) for different
types of employees or contractors. Individual identity requests or multiple
identities requests can be repeated using a template for specific employees
who require the same access to a specific site, area, or building.The following example shows an individual identity request:
The following example shows an identities request (CSV import):
- Visitor management enhancements
- Visitor management for sites now includes more optional visitor information fields for the following:
- Delivery ID
- ID number
- Passenger name
- Vehicle
For more information, see the Visitor info tab in Enabling visitor management for sites in ClearID.
What's New: March 2022
- Genetec ClearID Self-Service Kiosk 1.13.1
- Genetec ClearID Self-Service Kiosk mobile app version 1.13.1 is now available.
The ClearID Self-Service Kiosk mobile app version 1.13.1 now supports 78 additional Identity Document (ID) types and includes some additional countries.
For more information, see Identity document types in ClearID.
To download the Genetec ClearID™ Self-Service Kiosk mobile app, visit the App Store.
What's New: January 2022
- Reports
- ClearID now provides three more reports for audit trail and activity tracking purposes:
-
- Site and area owners report
- Account Administrators can now use the Site and area owners
report to get a global view of all identities and their
permissions. When the report is used by a site owner, only
information about their own sites is shown.For more information, see About reports in ClearID and Viewing a site and area owners report in ClearID.
- User activity report
- Account administrators can now use the User activity report to
review all activities related to users. For more information, see About reports in ClearID and Viewing a user activity report in ClearID.
- Role activity report
- Account administrators can now use the Role activity report to
review all activities related to roles. When the report is used
by role managers or role owners, only the activity for their
roles is shown.For more information, see About reports in ClearID and Viewing a role activity report in ClearID.
ClearID plugin
The ClearID plugin is a new integration for Security Center 5.7 SR6 or later.