Reviewing synchronization status for the ClearID One Identity Synchronization Tool - ClearID

To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.

To review your attribute synchronization status in the One Identity Configuration Tool:

1. In the One Identity Synchronization Tool connection section, check your synchronization status.
   

   Next sync

   Displays information about the next synchronization.

   • If a date is displayed 06/16/2020 23:00:00, this date indicates the Fixed or Cron schedule interval when the next synchronization is scheduled to occur.
   • If Manual synchronization is displayed, the synchronization must be performed manually.

   Last sync

   Displays information about the last synchronization.

   Show details

   Click Show details, to check the status of synchronization for Identities and Identity pictures.

   

   NOTE: If there is an issue with any of the synchronizations, a Failed message is displayed next to the failing synchronization.
2. (Optional) Review summary logs.
   1. Click then click Open logs folder.
   2. Review CSV-formatted Summary logs to identity any issues that might occur during synchronization.
   3. Read the overview Recap.txt file for a quick synchronization overview.
      NOTE: The summary log files are saved in C:\ProgramData\Genetec\OneIdentity\Logs\Summary.

To review your attributes synchronization status in the ClearID web portal:

1. In the ClearID web portal, check to verify that the new attributes from the external system have been synchronized and contain the correct attributes.
   1. Click Organization > Identities and verify that your synchronized identity data is correct.