Creating hit accept and hit reject reasons for hotlist hits - Security Center 5.11

Security Center Administrator Guide 5.11
Applies to
Security Center 5.11
Last updated
2024-04-03
Content type
Guides > Administrator guides
Language
English
Product
Security Center
Version
5.11

When an operator chooses to accept or reject a license plate hit, in addition to the pre-defined reasons that the operator can choose from, you can also define custom hit accept or hit reject reasons that can be selected by the operator.

What you should know

Hit reject reasons
List of reasons for rejecting hotlist hits. These values also become available as Reject reason filter options for generating hit reports in Security Desk. Several categories are pre-configured for you when you install Security Center.
Hit accept reasons
A form that contains a list of questions that Genetec Patroller™ users must answer when they accept a hit. The information from the hit form can be queried in the Security Desk Hit report. There are no pre-configured categories.
  • The settings are downloaded along with the selected hotlists and permit lists to Patroller when the operator logs on.
  • Hit reject and accept reasons are applied at the Directory level, which means that all the ALPR Managers in your system share the same settings.
  • The attributes you create are also available as filter options for hit reports in Security Desk.

Procedure

  1. From the Config Tool homepage, click ALPR > General settings > Hotlist.
  2. Add Hit accept reasons or Hit reject reasons as needed.
    For example, you can add the following questions as Hit accept reasons to have the patrol officer collect the necessary information:
    • Number of people in the vehicle
    • Did you perform a vehicle search
    • Are any children present in the vehicle
  3. Click Apply.

Results

The new hit accept and reject reasons are downloaded to Patroller the next time it is connected to Security Center.