Upgrading SharpV unit firmware - Security Center 5.11

Security Center Administrator Guide 5.11

Applies to

Security Center 5.11

Last updated

2024-04-03

Content type

Guides > Administrator guides

Language

English

Product

Security Center

Version

5.11

You can upgrade the firmware or perform maintenance updates to one or more fixed ALPR units directly from Config Tool.

Before you begin

Upgrading your ALPR unit requires the following:

Config Tool is running on the same system that hosts the ALPR manager role.
Your Security Center user has the Upgrade ALPR units privilege.
The unit you want to upgrade has a supported upgrade path to the new version.
The SharpV units support upgrades using Config Tool. This requires the units to have a SharpOS 13.3 or later, depending on the unit you want to upgrade.
Download a supported firmware version for the unit from GTAP.
NOTE: You need to manually download the firmware file only if the Recommended option is not available.

IMPORTANT: It is recommended to schedule upgrades outside of core business hours.

What you should know

Hardware inventory report showing all the hardware details of the ALPR units in your network

NOTE: You can schedule multiple consecutive upgrades for the same SharpV unit. However, it is recommended that a sufficient interval is maintained between the upgrades to ensure that every upgrade is successful.

You can also update individual SharpV units from the respective Sharp Portal.

Procedure

In Config Tool, generate a hardware inventory report for the SharpV units you want to upgrade.
Select the units that you want to upgrade.

NOTE: You can select different generations of SharpV units to be upgraded simultaneously. However, if the firmware version of .gpack selected is not compatible, the upgrade button is not displayed.
Click Upgrade ().

NOTE: If a unit has a firmware upgrade running, and you select another firmware upgrade for that unit, you might need to manually cancel the previous upgrades through the sharp portal.
In the pop-up window, you can select from one of the following options for the firmware file:
- Recommended: The file is automatically downloaded through Genetec Update Service (GUS).
- Upgrade using local file: In the file browser, select the file that you downloaded from GTAP, and click Open.
(Optional) To delay the upgrade, click Advanced options, and select Delay upgrade until, and enter the upgrade date and time.

Click Upgrade.

When the upgrade starts, the Upgrade status column displays the current status of the ALPR unit firmware update. You can monitor the percentage of the progress in Upgrade progression column.

NOTE: To add the Upgrade progression column to your report, right-click the column title, click Select columns, and select the Upgrade progression.


Status	Displayed when
Started	The firmware upgrade starts.
Transfer started	The file transfer starts.
Upgrading	The upgrade starts.
Canceled	The upgrade was canceled by the user.
Failed	The upgrade failed.
Completed	The upgrade is successfully completed.

After you finish

When the update is complete, generate another Hardware inventory report and the Proposed firmware version column should display the next version that the unit needs to be upgraded to or up to date. You can also view the status of the upgrade from the report.
You can view, modify, or delete the upgrade task in the following way:
1. From the Config Tool homepage, open System > Scheduled tasks.
2. From the left-hand pane, click the required scheduled task.
  
  NOTE: You can only modify details such as selected units, file path, and so on, until the firmware upgrade begins. To modify details after upgrade has started, you need to cancel the task and create a task with the correct details.