If a credential does not work at a door or elevator, you can test the reason why access is denied.
What you should know
For a credential to be granted access at a given door side or elevator floor,
the following conditions must be met:
- The credential’s profile must be enabled
- The credential must be associated to a cardholder
- The cardholder’s profile must be enabled
- There must be at least one access rule that specifically grants access for that cardholder or the cardholder’s cardholder group.
If these settings are not correct, access is denied.