Setting entities to maintenance mode in Security Center - Security Center 5.11

Security Center Administrator Guide 5.11
Product
Security Center
Content type
Guides > Administrator guides
Version
5.11
Language
English
Last updated
2024-07-05

To change the configuration of an entity or perform maintenance on a device without affecting health statistics, you can set the entity to maintenance mode.

Before you begin

You must have the privileges to modify the entities you are working with. Cameras and doors also require a Maintenance mode privilege.

What you should know

  • When an entity goes offline while it is in maintenance mode, the downtime is considered expected. Expected downtime is not used to calculate the availability of the entity in the Health statistics report.
    NOTE: Health events for entities in maintenance mode are reported with Information severity.
  • You can set the following entities to maintenance mode:
    • Access control units
    • Alarms

      You cannot trigger alarms that are set to maintenance mode through event-to-actions or manually.

      NOTE: Setting an active alarm to maintenance mode does not acknowledge it.
    • ALPR units
    • Cameras
    • Custom entities that support maintenance mode
    • Hardware zones
    • Intrusion detection units
    • Patrol vehicles
    • Roles
    • Video units
  • Maintenance mode for doors is called Unlock for maintenance.

    Unlock doors for maintenance purposes from the entity tree, and the Properties page of the door.

    Unlock for maintenance must be disabled manually by selecting Disable maintenance mode.

Procedure

  1. Open the appropriate task in Config Tool.
  2. In the entity tree view, select the entity or entities, right-click and select Maintenance > Maintenance mode.
  3. In the Maintenance mode dialog box, click Turn ON.
  4. Select how long you want the entity to be maintenance mode for.
    Select one of the following options:
    Manually
    Maintenance mode must be manually turned off.
    Duration
    Maintenance mode is turned on for the number of days that you select.
    Specific end-time
    Maintenance mode is turned on until the date that you select.

    You can modify the duration while the entity is in maintenance mode.

  5. Specify the reason that you are setting the entity in maintenance mode:
    If predefined reasons were configured
    Select a reason from the drop-down list. In the text box, add a description of the issue or adjust the existing text, if one is provided. This text is shown as a tooltip when hovering over the entity icon.
    NOTE: Every reason is assigned a color. All User Interface (UI) elements for the entity, such as its icon, label, and the selector, are highlighted in the color associated to the reason wherever they appear in the application. This helps users quickly identify why the entity is in maintenance mode. By default, no reason is specified and the entity icon is highlighted in orange.
    If predefined reasons were not configured
    In the text box, add a description of the issue. This text is shown as a tooltip when hovering over the entity icon.
    NOTE: All User Interface (UI) elements for the entity, such as its icon, label, and the selector, are highlighted in orange.
  6. Click Save.

Results

The entity is in maintenance mode for the duration that you specified.

While the entity is in maintenance mode, the maintenance mode icon () is displayed over the entity icon in the area view, in tiles, and on maps. All UI elements for the entity are highlighted in the color assigned to the maintenance mode reason. When you hover over these elements, the description for the maintenance mode reason is displayed.

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