Acknowledging alarms - Security Center 5.10

Security Center User Guide 5.10

Applies to
Security Center 5.10
Last updated
2022-10-25
Content type
Guides > User guides
Language
English (United States)
Product
Security Center
Version
5.10

You can view and acknowledge the alarms from the Alarm monitoring task.

What you should know

You only receive an alarm in Security Desk if you are a recipient of that alarm. By default, the highest priority alarms are displayed on the canvas from newest to oldest.
NOTE: You might not have to acknowledge all the alarms that are triggered. Certain alarms are configured to be automatically acknowledged after a set amount of time.

You can also work with alarms from the Maps task and the Monitoring task. Before you can view and acknowledge alarms from the Monitoring task, you must enable alarm monitoring.

Procedure

  1. In the notification tray, click the Alarms () icon.
    The Alarm monitoring task opens. Alarms are added to the alarm list, and the canvas is populated according to the alarm display priority.
  2. If required, filter the alarm list by clicking the filter icon () and selecting one or more of the following filters:
    Show all
    Display all alarms (no filter).
    Show active
    Show active alarms.
    Show under investigation
    Show alarms that are currently under investigation.
    Show acknowledgment required
    Show alarms where their acknowledgment conditions are cleared but they must still be acknowledged.
    Show acknowledged
    Show acknowledged alarms.
    NOTE: Filtering the alarm list does not change the alarms displayed in tiles.
  3. Select the alarm from the alarm list or by clicking the canvas tile.
    The alarm list and the canvas are independent. Selecting an alarm from the list, does not select the same alarm in the canvas.
  4. If the alarm is associated with video, view the alarm video in the canvas tile. Video is displayed with a colored overlay that provides the alarm details.
    Depending on the number of active alarms and the size of your canvas, the required tile might not be visible. If you have few alarms, you can change the tile pattern to see the alarm. Alarm video is also available from the Maps task and the Monitoring task.
  5. From the alarm list or the alarm widget, select one of the following:
    Acknowledge (Default) ()
    Acknowledge the alarm. The alarm is no longer active, and is removed from the canvas and the alarm list.
    NOTE: Certain alarms require you to report an incident when you acknowledge them.
    Acknowledge (Alternate) ()
    Set the alarm to the alternate acknowledged state. The reasons for using this acknowledgment type are defined by your company. For example, if a false alarm is triggered, you can acknowledge the alarm this way. This state can be used as a filter in alarm queries.
    Investigate ()
    Investigate the alarm. This action lets other users in the system know that you have seen the alarm without acknowledging it, so the alarm is not removed from the active alarm list.
    Forcibly acknowledge ()
    Force the alarm to be acknowledged. This is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared.
    Forcibly acknowledge all alarms ()
    Force all the active alarms to be acknowledged. This is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared.
    Snooze alarm ()
    Put the alarm to sleep for 30 seconds. When the alarm is snoozing, it is temporarily removed from the canvas. You can change the default snooze time from the Options dialog box.
    Show alarm procedure ()
    Show the alarm’s specific procedure (if one is defined by the administrator). Alarm procedures are simple to create and can take the form of HTML pages or a web application developed by the end user.
    Forward alarm ()
    Forward the alarm to another user in the system. Before forwarding the alarm, you must select a user, and you can also type a message.
    Edit context ()
    Add or modify the alarm annotation.
    NOTE: All alarm actions are logged in the activity trail.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.