Requesting video archives from long-term Cloud storage - Security Center 5.10

Security Center User Guide 5.10
Product
Security Center
Content type
Guides > User guides
Version
5.10
Language
English
Last updated
2023-05-02

Before you can work with video archives in long-term Cloud storage, you must retrieve that video from Security Desk.

Before you begin

  • Cloud storage must be enabled, with video archives stored in the Long-term access tier.
  • Your user account must have the Retrieve cloud archives privilege.
  • To retrieve recordings from a federated system, both the local and federated system must be using Security Center 5.10.2.0 or later.

What you should know

Recordings can be retrieved from the Camera widget, or from the Archives task.

Procedure

To retrieve cloud archives from the Camera widget:

  1. From any video-related task in Security Desk, view the required camera in a tile.
  2. In the associated Camera widget, click Go to specific time ().
    The Video archives window opens.
  3. Select the required day from the calendar.
    Video archives for that day are displayed by the hour. Recordings in long-term storage are indicated by dark hash marks ().

  4. Select an hour of video that contains archives in long-term storage.
    The Retrieve cloud archives window opens.

  5. Select the required options. These options default to the selected camera and the selected time.
    Sources
    The cameras to be retrieved. Only video archives for the selected cameras are retrieved from long-term storage.
    Time range
    The start and end time of the video to be retrieved.
  6. Click Start.
    The selected video archives are requested from long-term storage. Requested recordings are indicated by bright hash marks ().
    NOTE: It might take a few minutes for the bright hash marks to show.

To retrieve cloud archives from the Archives task:

  1. From the Archives task in Security Desk, search for the required video archives.
    Tip: You can limit your search to video archives in Cloud storage, by selecting the Cloud Playback source in the report filters.
  2. Select a video archive with content in long-term storage from the report pane and click Retrieve cloud archives (). Recordings in long-term storage are indicated by dark hash marks ()
    The Retrieve cloud archives window opens.

  3. Select the required options. These options default to the selected camera and the selected time.
    Sources
    The cameras to be retrieved. Only video archives for the selected cameras are retrieved from long-term storage.
    Time range
    The start and end time of the video to be retrieved.
  4. Click Start.
    The selected video archives are requested from long-term storage. Requested recordings are indicated by bright hash marks ().
    NOTE: It might take a few minutes for requested archives to display.

After you finish

Access to the requested video is usually granted within 15 hours. Check the status by clicking the Retrieve cloud archives () icon in the notification tray.

If the status shows Should retry, Cloud storage encountered a transient error while processing your request. Select the request and click Retry to retrieve the same video again. To select multiple requests at the same time, press Ctrl and click.

You will be notified when the requested video becomes available. These archives remain available at the Performance tier for seven days.

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